A guildie recently petitioned the fact that when playing Warhammer online players cleared crypts the other day the brothers' bodies despawned before they looted them. He got a typical unhelpful CSR that said tough luck. We all knew he would say tough luck because this is not that other game that cares about injustices to players and remedies them quickly because they are paying fifteen dollars a month. The unhelpful nature of the CSR conversation was not the issue, we had all not been helped several times before and we knew what to expect. The gullies have several characters that start with the same non offensive prefix. I guess he must have made the unhelpful, underpaid CSR angry because the CSR exacted what little vengeance he could with what little amusable power the game gave him and changed all of his characters name.
It always surprises me how CSRs are so willing to enrage a customer that is already pissed off. I know CSRs are merely human and their revenge on customers that piss them off is a natural human reaction but that doesn't make it acceptable.
According to the EULA names are only changed when someone reports them, not when some low paid, acne faced high school CSR decides to get back at a customer that razzed him for not doing his job at helping.
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